Chatki Privacy Policy – Player Personal Data Protection

1 Our Introduction & Commitment

This Privacy Policy outlines chatki's commitment to managing and protecting the personal information you share with us when using the chatki.one platform, website, and mobile app. We take seriously the trust placed in us by every player, and data protection is more than a legal obligation — it is part of how we respect every individual who chooses chatki as their entertainment platform.

This policy applies to all information collected through the chatki.one website, Android and iOS mobile apps, and any official communication channels between you and chatki, including live chat and support email. By using any of our services, you agree to the data processing practices described in this document.

Chatki complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. If you have any questions about how we handle your data, our team is ready to assist through the available support channels.

2 Personal Information We Collect

Chatki only collects information that is genuinely necessary to provide a safe, responsible, and high-quality service. The types of information we collect are as follows:

We do not collect any sensitive information unrelated to the provision of our services. All data collection is carried out transparently and with your consent.

3 How We Use Your Information

The data we collect is used exclusively for the following purposes, each directly related to your experience on the chatki platform:

• Account management: Creating, verifying, and maintaining your player account, including the required identity verification (KYC) process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Platform security: Detecting and preventing fraud, money laundering, and any suspicious or unlawful activity.
• Customer support: Helping resolve any issues, complaints, or inquiries you submit to our support team.
• Responsible gaming: Monitoring gameplay patterns to identify signs of at-risk behaviour and offer appropriate support.
• Service communications: Sending important notifications related to your account, transactions, and updates to platform terms or policies.
• Product improvement: Analyzing aggregated usage data to improve platform performance, design, and features for a better overall experience.
• Legal compliance: Meeting reporting and compliance obligations to the relevant authorities when required by law.

4 Data Sharing & Disclosure

Chatki does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where your data may be shared with the following parties:

• Payment service providers: To securely process your deposit and withdrawal transactions. These providers are bound by strict confidentiality agreements.
• Integrated technology providers: Gaming platforms, software providers, and cloud infrastructure providers that help us operate the platform. All parties are bound by data processing agreements compliant with PDPA.
• Law enforcement authorities: When required by court order, applicable legislation, or a valid request from an authorized government agency.
• Licensed regulatory body: For audit, compliance, and reporting purposes required by our operating licence.
• Fraud prevention: In cases where there is reasonable suspicion of fraudulent activity or money laundering involving your account.

In all of the above situations, we only disclose the minimum information necessary and always ensure that the receiving party is bound by adequate confidentiality obligations.

5 Security & Data Protection

Chatki continuously invests in the latest security technologies and procedures to ensure your personal data is always protected from unauthorised access, loss, or misuse.

The security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and chatki servers is protected with industry-grade encryption, ensuring your privacy during every transfer.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorized access.
• 24/7 Monitoring: A round-the-clock threat detection system that identifies and responds to any unusual activity.
• Internal access controls: Only authorized personnel are granted access to personal data, and every access is recorded for audit purposes.
• Regular security audits: Penetration testing and vulnerability assessments are conducted regularly by independent security experts.
• Secure data backup: An automated backup system that ensures your data is never lost due to technical failure.

While we take all reasonable steps to protect your data, no system is truly 100% secure. We encourage you to play your part by using a strong password and never sharing your login credentials with anyone.

6 Cookies & Tracking Policy

Chatki uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience for you. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve the overall user experience.
• Functional Cookies: Saving your preferences such as display settings and game choices so you don't have to reconfigure them every time you log in.
• Analytical Cookies: Helping us understand usage patterns and platform performance through aggregated, non-identifiable data.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

7 Your Rights as a Player

Under the Personal Data Protection Act 2010 and chatki's internal policies, you have the following rights regarding your personal data:

To submit any request related to the above rights, please contact our data protection team at [email protected]. We will respond within 30 business days from the date the request is received.

8 Data Retention Period

Chatki retains your personal data for as long as your account is active or as long as necessary to provide the relevant services. Following account closure, certain categories of data will be retained for a specified period to fulfil legal obligations:

• Financial transaction records: Retained for 7 years in accordance with applicable financial and tax legal requirements.
• Identity verification documents (KYC): Retained for 5 years after account closure for compliance and anti-money laundering purposes.
• Support communication records: Retained for 3 years for the purpose of resolving any disputes that may arise.
• Game data and activity logs: Retained for 2 years following account closure.
• Basic contact details: Deleted within 90 days of account closure unless legally required to be retained for longer.

Once the retention period expires, your data will be securely deleted or anonymized using industry-standard procedures.

9 Updates to This Privacy Policy

Chatki reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. You will be notified of any material changes through:

• An in-platform notification when you next log in after changes have been made.
• Notification emails sent to the registered email address on your account.
• A clear notice at the top of this page stating the date of the latest update.

We encourage you to review this Privacy Policy periodically. Your continued use of the chatki platform after any changes take effect will be considered acceptance of the updated terms.