Terms and Conditions of Use – chatki Platform

1 Introduction

Welcome to chatki. These Terms and Conditions govern the relationship between chatki ("Platform", "us", "company") and you as a user ("member", "player", "you") accessing the website, mobile app, or any services provided under the chatki.one domain.

By registering an account, accessing the platform, or using any part of chatki's services, you confirm that you have read, understood, and agreed to be bound by all terms and conditions set out in this document, together with our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these terms, please stop using the platform immediately. chatki reserves the right to update these terms from time to time, and notice of changes will be communicated via email or in-platform notification.

2 Member Eligibility

To register and use chatki's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years or the minimum age required by the laws of your country of residence, whichever is higher.
• Register in your own personal capacity and not on behalf of any third party.
• Not be on any list of individuals prohibited or restricted from online gambling activities.
• Have full legal capacity to enter into binding agreements.
• Not be currently enrolled in an active self-exclusion program or gaming limits imposed by any regulatory body.

Chatki reserves the right to request proof of age verification at any time. Any account found to be in breach of these eligibility requirements will be suspended and all associated winnings may be voided.

3 Registration & Account Management

Each player is only permitted to hold one (1) account that is active at chatki. Holding multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

You are fully responsible for:

• Providing accurate, truthful, and current registration details including your full name, date of birth, address, and contact information.
• Keep your account password confidential and do not share your login credentials with any other party.
• Notifying chatki immediately if you suspect any unauthorised access to your account.
• Keeping your personal information up to date via the account settings section.

An identity verification process (KYC) may be required before funds are withdrawn. Documents that may be requested include a national ID, bank statement, or proof of address. This process is part of chatki's commitment to platform security and fraud prevention.

4 Deposits, Withdrawals & Financial Transactions

Chatki supports a wide range of popular payment methods in Malaysia to make your deposit and withdrawal transactions hassle-free. All financial transactions are protected with 256-bit SSL encryption to keep your data secure.

Deposit: The minimum deposit is RM10. Deposits are typically credited to your account within minutes after payment confirmation is received. chatki does not charge any processing fees for deposits; however, your payment provider may apply their own charges.

Withdrawal: Withdrawal requests that have met the wagering requirements and account verification will be processed within 1–3 business days. chatki reserves the right to conduct security checks before approving any withdrawal request that exceeds a specified limit.

• Funds in your chatki account may only be used for entertainment and gaming purposes within the platform.
• Withdrawals must be made to the same payment method used for the deposit.
• Chatki reserves the right to suspend withdrawals while security checks or KYC verification are in progress.
• Any attempt at fraud or money laundering will be reported to the relevant authorities.

5 Bonus & Promotions

Chatki offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific conditions stated in the relevant promotion terms. The general conditions applicable to all chatki bonuses are as follows:

• All bonuses are subject to wagering requirements that must be met before any withdrawal can be made.
• The welcome bonus is only available to members making their first deposit.
• Only one promotional bonus may be claimed at a time unless otherwise stated.
• Chatki reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Any attempt to abuse the bonus system will result in bonus cancellation and possible account closure.

6 Game Fairness & RNG

Chatki is committed to ensuring that all games offered on this platform are fair, transparent, and powered by the latest technology to guarantee unbiased outcomes for all parties.

All games powered by a Random Number Generator (RNG) on chatki have been tested and audited by accredited independent certification bodies. This ensures every spin, every card hand, and every dice roll produces a truly random and unmanipulated outcome.

For Live Casino games, chatki uses high-quality video streaming technology broadcast live from a licensed studio. All dealers are trained professionals, and every session can be reviewed through the game history in your account.

7 Player Conduct & Prohibitions

To maintain a safe and enjoyable gaming environment for all members, chatki enforces a code of conduct that every user of this platform must observe. The following activities are strictly prohibited:

• Using automation software, bots, or any technical tools to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes.
• Conducting transactions intended to launder money through the platform.
• Abusing the bonus or promotion system in ways not intended by chatki.
• Spreading false or misleading information about chatki to other users.
• Threatening, harassing, or engaging in any form of verbal abuse toward support staff or other players.
• Using another person's account or allowing others to use your account.

Violation of any of the above prohibitions may result in account suspension or permanent closure, forfeiture of balances and bonuses, and legal action where applicable.

8 Account Closure & Suspension

You may close your chatki account at any time by contacting our support team. Prior to processing the closure, any eligible balance will be returned to your original payment method once all security checks have been completed.

Chatki also reserves the right to suspend or close your account without prior notice under the following circumstances:

• Confirmation that the registration information provided is false or inaccurate.
• Confirmed or suspected fraud, money laundering, or criminal activity.
• Violation of any terms and conditions set out in this document.
• Request from relevant law enforcement authorities.
• Situations where the operation of an account is deemed to compromise the integrity of the platform.

9 Liability Limits & Disclaimer

Chatki provides this platform "as is" and makes no express or implied warranties regarding its continuous availability, accuracy, or fitness for any particular purpose.

To the extent permitted by law, chatki shall not be liable for:

• Financial losses arising from the use of the platform or inability to access the platform.
• Technical disruptions, system maintenance, or failures beyond chatki's control.
• Losses or damages resulting from unauthorised access to your account due to your own negligence.
• Content or actions of third parties connected to the chatki platform.

Chatki will always strive to ensure the platform operates smoothly, but unexpected technical disruptions may occur. In such cases, we will take the necessary steps to restore services promptly and notify affected users.

10 Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction where chatki operates. Any disputes arising from the use of the platform will first be resolved through mutual agreement.

If you have a complaint or dispute regarding your account or transactions, please follow these steps:

• Step 1: Contact the chatki support team via live chat or email with full details of the issue you are experiencing.
• Step 2: Our team will investigate complaints within 5 business days and provide a written response.
• Step 3: If the resolution is unsatisfactory, the complaint may be referred to the relevant regulatory authority for independent review.

Chatki is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe to the satisfaction of all parties involved.